Subscription Policy

Last Updated: October 1, 2026

This Subscription Policy explains how subscription purchases from Sunfela work, including recurring payments, renewals, changes, and cancellations. This policy should be read together with our Terms and Conditions, Privacy Policy, Shipping Policy, and Refund Policy.

Subscription Purchases

Certain products or digital content offered by Sunfela may be available through a weekly, bi-weekly, monthly, or other recurring subscription.

The subscription price, billing frequency, and included products or services will be displayed before purchase.

By purchasing a subscription, you authorize Sunfela and its payment providers to charge your selected payment method automatically according to the billing frequency shown at the time of purchase.

Automatic Renewal

Unless otherwise stated at checkout, subscriptions automatically renew at the end of each billing period until cancelled.

Your payment method will be charged automatically for each renewal. You do not need to place a new order for every billing cycle.

Any applicable shipping fees, taxes, or other charges will be displayed before you confirm your subscription purchase.

Managing Your Subscription

You can manage your subscription using any of the following methods:

• Select Manage Subscription in the navigation menu on our website;

• Use the subscription management link provided in your order confirmation or subscription emails;

• Access the customer subscription portal associated with your order; or

• Email us at info@sunfela.co.

Depending on the subscription, your customer portal may allow you to:

• Cancel your subscription;

• Skip an upcoming order;

• Pause your subscription;

• Change your delivery schedule;

• Update your payment method; or

• Update your shipping address.

Available options may vary depending on the subscription.

Cancelling Your Subscription

You can cancel your subscription at any time.

To prevent your next scheduled payment, cancellation must be completed at least 24 hours before your next billing date.

You can cancel by:

• Using the Manage Subscription link on our website;

• Using the management link included in your order or subscription emails; or

• Emailing info@sunfela.co with your name and the email address used to place the order.

You are not required to call us or speak with a representative to cancel.

Once your cancellation is completed, you will not be charged for future billing periods. Cancelling a subscription does not automatically cancel or refund an order that has already been charged or processed.

If you contact us less than 24 hours before your next billing date, the upcoming payment may already be processing. In that case, the cancellation will apply to the following billing period.

Orders Processed Before Cancellation

Each recurring payment creates a new subscription order.

If an order has already been charged, processed, or shipped before the subscription is cancelled, it will not automatically be cancelled. Any request involving an already processed order will be handled according to our Refund Policy.

For digital subscriptions or member-only content, access may continue until the end of the billing period that has already been paid for.

Failed Payments

If a subscription payment is unsuccessful, our payment provider may attempt to process the payment again.

You may receive an email asking you to update your payment information. Subscription deliveries or access may be delayed or suspended until payment is successfully completed.

We may cancel a subscription if payment cannot be collected after multiple attempts.

Price or Subscription Changes

If we make a material change to an active subscription, such as changing its price or billing frequency, we will provide notice before the change takes effect.

You may cancel your subscription before the updated terms apply.

We may also pause, modify, or discontinue a subscription product when necessary. If this affects an active subscription, we will notify the affected customer and explain the available options.

Refunds and Returns

Cancelling a subscription prevents future recurring charges but does not automatically provide a refund for previous payments or orders that have already been processed.

Refunds, replacements, and returns for subscription orders are handled according to our Refund Policy.

Contact Us

For questions, subscription changes, or cancellation assistance, contact us at:

Sunfela
Email: info@sunfela.co